FAQs

On average, an automatic watch needs 600 revolutions per day. The older your watch, the more revolutions per day it will need.

When your watch is new, 500 revolutions a day is more than sufficient.

Your watch is placed in a rotating cup. The aim is to simulate the movement of your wrist. It is this movement that allows the oil in the rotor to remain fluid and keep the rotor moving smoothly.

So your watch will stay on time all year round, and be ready to wear at any time.

Watch winders fit all bracelets and dials. Where there is a risk of the winder being too small, this is indicated in the product data sheet.

Your watch can remain in rotation for 12 hours a day. The watch winders are calibrated and programmed to respect the rest periods for your timepieces.

The winders come from Germany, Japan, the Czech Republic, France, Italy and China. They are selected, tested and distributed by us.

Our team needs between 7 and 14 working days to process your order, manufacture the products and deliver them (free of charge).

We do our utmost to ensure that you receive your order as quickly as possible, without compromising the quality of our products.

Some of the watch winders and watch boxes in our catalog are in our workshops, others are not. This may explain differences in lead times between orders..

You can track your parcel by clicking on the following link : Parcel tracking.

In the meantime, don't hesitate to contact us: info@le-remontoir-montre.fr

Delivery is free and there is no minimum order quantity. We deliver anywhere in Europe.

A problem with the Post Office? Has your parcel been lost, broken or destroyed?

With our 100% secure delivery, Le Remontoir Montre will take care of all disputes for you. Customer satisfaction is our priority. We don't pass the buck to the carrier and leave you to fend for yourself.

We assume full responsibility by immediately sending you a new parcel at our expense.

Don't hesitate to contact us by e-mail at info@le-remontoir-montre.fr : our team will do its utmost to meet your expectations.

Please check your spam folder and register our e-mail address afterwards. If the e-mail isn't in your spam folder, contact us at info@le-remontoir-montre.fr

As long as your order is not "in process", you can modify it by contacting customer service here.

We can only accept a return in the event of a proven product defect.

Our accessories undergo strict quality control before each shipment. However, if your order shows any manufacturing defect, please send us a photo of the product in question (in the original packaging if possible) to the following e-mail address: info@le-remontoir-montre.fr, together with your order number.

To qualify for a return, your item must be unused and in the same condition as when you received it.

All return and other charges are at the customer's expense.

It is entirely possible to cancel your order. If the order is already in preparation, cancellation costs will amount to 40% of the purchase price.

Don't hesitate to contact us by e-mail at info@le-remontoir-montre.fr: our team will do its utmost to meet your needs.

Your security is our priority: our site only offers secure and guaranteed payment methods.

We accept :

- Credit cards

- Debit cards

- PayPal

Your credit card information will never be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks.

Your information is 100% secure.

The "HTTPS" in our store URLs testifies to the quality of our services. HTTPS is a variant of "http", secured by SSL/TLS protocols. HTTPS is used to protect the financial transactions of e-commerce sites. As e-merchants, we are well aware that the use of SSL is becoming increasingly essential. It's the best way to protect your data and guard against hackers and identity theft.

Visually, the SSL certificate is represented by a padlock in the browser's URL bar. It is also represented by an "s" meaning "secure", which is added to the "http" protocol on the website address bar.